Incorrect premium charge

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Incorrect premium charge

Ferymo
Casual Listener

 

Hi,

I have Spotify Premium and recently joined a Premium Family plan  last 5th october (I'm a member, not the owner), but still got charged for my Premium subscription. When I go to my account, I see that I am a member of a Family plan, so I'm not sure what I need to do in order not to be changed again next month and how recover the money from the october subscription. I have only one Spotify account.

thanks and regards

Monica

 

 

 

3 Replies

Re: Incorrect premium charge

Rock Star 15
Rock Star 15

Hi there @Ferymo,

thanks for posting !

 

It's an often mistake by users to create more than one account and register to another plan - which may be causing the charges.

 

First, visit your account overview at Spotify.com to view your subscription status.

If you were verified as a member of a plan, please use this help page to locate all accounts listed with your details to make sure you do not have more than one active account.

 

Waiting on your update :)

OneByBooRock Star 15
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Re: Incorrect premium charge

Ferymo
Casual Listener
Hi, thanks for your answer, I got in contact with Spoty directly and was an administrative error. They will refund the incorrect charged.
BR.
Highlighted

Re: Incorrect premium charge

Rock Star 15
Rock Star 15

 Hi @Ferymo,

Thanks for keeping me posted !

 

Glad to hear it all works now.

 

Enjoy Spotify :)

OneByBooRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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