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International marriage

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International marriage

Casual Listener

So thanks in advance for your help.

My wife is British and I'm in the US military. We live in England. I'm the lead account on the spotify family but my country has reverted to USA. Her account automatically goes to UK and I've tried the solutions for both of us.

 

I'm thinking my only option is to get customer service to do some voodoo magic and force the accounts to join. 

 

Plan

Premium family

Country

 USA/UK 

Device

Samsung Galaxy S7 edge/S8

Operating System

Android 

 

5 Replies
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Re: International marriage

Rock Star 23
Rock Star 23

Welcome to the community!

 

So sorry for the issue you are having. In order for both of you guys to have Premium for Family, you must live at the same address, and read the terms - https://support.spotify.com/sk/account_payment_help/premium_for_family/premium-for-family/?ref=in_to...

 

I hope this helps, have an awesome day! 

Thanks!

Billy-JRock Star 23
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Re: International marriage

Casual Listener
We do I'm in the military I'm American shes British

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Re: International marriage

Rock Star 23
Rock Star 23

Thanks for the reply. 

 

I understand, but do you guys reside at the same address? If not, Premium for Family will not work. 

 

I hope this helps 🙂

 

 

 

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: International marriage

Casual Listener
We do


Talked to customer service an they said since I'm the family owner I have
to make my country UK and make. UK bank account...
Highlighted

Re: International marriage

Rock Star 23
Rock Star 23

Thanks for the reply. 

 

Okay, since you Contacted Spotify Support, they should lead you on from there. If you want to change your country, you can do so by following these steps

 

Hope this helps.

 

 

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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