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Plan
Premium
Country
Lithuania
Device
OneNote 7T Pro
Operating System
Android, Windows 10
My Question or Issue
I tried joining spotify family and I got an error: There was a problem, try again later. When I connected to my profile it automatically changed my plan from Spotify Premium to Spotify Premium Family. I never payed for full Family Premium. Would it be possible somehow to join an actual family? I don't want to create a new account.
Hi there @Whooopsy1,
thanks for reaching out !
Can you please check out your current subscription status over at your account overview page ?
If it shows a subscription you did not want and upgraded by mistake, please follow the cancellation steps provided here to avoid any unexpected charges.
Furthermore, if you want to join a current Family plan, please read all about the plan and steps needed here.
Hope this helps.
I would love to assist more if needed 🙂
Hi @Whooopsy1,
thanks for checking out my post !
I'm a bit confused from your post as an account cannot automatically be upgraded to a different subscription.
Regarding the new account in order to join ? are you trying to be invited by a family member or do you want to be the owner of the plan ?
If you wish to be the owner, you account should be upgraded to Premium Family so you can control the invitees.
However, if you want to get an invite, all you need is a basic Free account or regular Premium.
Waiting on your update 🙂
Hi @Whooopsy1,
You current account status is showing that you're on the Family plan ?
If so that means your subscription is indeed Family plan.
What makes you believe you're not ? what error are you getting ?
Is it possible the invite went through after all ?
Thanks for your patience 🙂
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