Issue to join in a Family Plan - Address Verification

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Issue to join in a Family Plan - Address Verification

Newbie

Plan

Premium

Country

Brazil

 

Device

Moto G7

 

Operating System

Android 9

 

My Question or Issue

When a member of my family, which lives with me, try to accept the invitation and fill out the address, Spotify returns that the address is no equals my address, but it is.

We tried several times, verifying letter by letter but is not working.

How can I solve this problem? In the case is my mother.

Screen Shot 2020-03-22 at 11.24.42 AM.png
1 Reply
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Re: Issue to join in a Family Plan - Address Verification

Rock Star 16
Rock Star 16

Hi there @luanaamorim2004

thanks for reaching out to the community !

 

Could you please try opening the link in an incognito/private window of your web browser ?

Make sure that the sibling you invite does the process of accepting it on their own device and not from the device it was sent.

 

Let me know how it goes 🙂

OneByBooRock Star 16
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