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Plan
Free/Premium
Country
Brazil
Device
Asus Zenfone 4 and PC
Operating System
Android Oreo and Windows 10
My Question or Issue
Recently i accepted a invite to a family premium plan, but because of payment issue i got kicked out. After my brother solving the problem, i got invited another time and when i try to accept, i get a messege telling me that i cant join . I think is because the rule of not get a family plan twice in a year, but actually i never "left" the plan. There is a way to still using the same plan with my brother?
Solved! Go to Solution.
Hi @cootoonhoo, thanks for writing!
In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.
There are a few ways to contact them.
Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.
When you message them, inform all the e-mail addresses on the plan.
E se preferir pode responder em português mesmo 🙂
Hi @cootoonhoo, thanks for writing!
In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.
There are a few ways to contact them.
Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.
When you message them, inform all the e-mail addresses on the plan.
E se preferir pode responder em português mesmo 🙂
Obrigado por me ajudar.
A Respeito da lingua, eu pensei que o suporte era só em inglês, bom saber que tem pessoas que falam português por aqui 🙂
Maravilha @cootoonhoo, qualquer outra dúvida é só falar!
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