Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Issues to accept an invite

Solved!

Issues to accept an invite

 

Plan

Free/Premium

Country

Brazil

Device

Asus Zenfone 4 and PC

Operating System

Android Oreo and Windows 10

 

My Question or Issue

Recently i accepted a invite to a family premium plan, but because of payment issue i got kicked out. After my brother solving the problem, i got invited another time and when i try to accept, i get a messege telling me that i cant join . I think is because the rule of not get a family plan twice in a year, but actually i never "left" the plan. There is a way to still using the same plan with my brother?

Reply

Accepted Solutions
Marked as solution

Hi @cootoonhoo, thanks for writing!

 

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

 

There are a few ways to contact them.

 

Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.

 

When you message them, inform all the e-mail addresses on the plan.

 

E se preferir pode responder em português mesmo 🙂

 

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

3 Replies
Marked as solution

Hi @cootoonhoo, thanks for writing!

 

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

 

There are a few ways to contact them.

 

Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.

 

When you message them, inform all the e-mail addresses on the plan.

 

E se preferir pode responder em português mesmo 🙂

 

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Obrigado por me ajudar.
A Respeito da lingua, eu pensei que o suporte era só em inglês, bom saber que tem pessoas que falam português por aqui 🙂

Maravilha @cootoonhoo, qualquer outra dúvida é só falar!

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts