It wont let me buy premium for the family

[angel1640]

Plan

Free/Premium

Country

Mexico

Device

iPhone 6s plus

Operating System

iOS 12.4.1 

My Question or Issue

it doesnt let my buy premium for the family

[Loxer]

Hey @angel1640, welcome to the Community.

Hope you're doing great!

What error are you getting?

Could you try on incognito mode?

Please note that you can't upgrade from the Spotify app.

You can learn more about Spotify Premium for Family here.

I'd also suggest updating to iOS 13.

Thanks 🙂

[angel1640]

Hi, I've already try incognito mode and I also try it  in my pc. 
None of that has worked, but thanks for the effort.

[Loxer]

Hey @angel1640,

Could you tell me what error are you getting?

Maybe try in a different network and browser to see if that helps.

Thanks 🙂

[angel1640]

It says “an error has occurred with the payment”.

I'll try the network and browser thing