Kicked off Family plan! Help

[Sean100]

I was enjoying Spotify on my daughter's Family plan until I got an email from Spotify asking me to verify.

Since responding it has reverted me to the free account.

My daughter has sent me numerous invitations, cancelled invites and resent. We have checked our address details match exactly. I've also deleted the Spotify app on my phone and reinstalled. Still it prevents me from rejoining the family plan.

All was well until I was asked to verify. What's going on?

Plan

Family

Country

UK

Device

OnePlus 5T

Operating System

Android

My Question or Issue

[Katerina]

Hey there @Sean100,

Thanks for posting and welcome to the Community!

All members of a Premium for Family plan must reside at the same physical address.

If we’re unable to verify this based on the information provided by a member of a Premium for Family plan, they will be removed from the plan. This would explain what happened here.

However, you can always restore the Premium features on your Spotify account by upgrading to a standalone Premium subscription. You can also check out our other trials and offers.

Hope this helps clear things up! Don't hesitate to let us know if there's anything else we can help with.

Have a lovely day 🙂