Together with my roommates we created a Spotify family. At first it work perfectly but suddenly I got kicked out of the plan. I have read that this is because my address could not be veridied but unfortunately I have never received this email. I have sent Spotify an email via the contact form over two weeks ago but so far I have not received an answer. At this point I'm really frustrated, how can I get back into my family since I am paying for it?!