Kicked out premium family plan

[dana9393]

My Question or Issue

Good morning, 

I've been kicked out of my family plan, because I didn't receive the mail to confirm my address. 

I didn't receive the mail, because the mail was written wrong. 

Now, what can I do?

Is there any way to receive the mail?

Or to change my account, to join the plan, maintaining my playlist and preferite songs?

Thanks in advance 

[Billy-J]

Hey @dana9393, help's arrived!

If the owner's address is written incorrectly, they'll need to cancel the subscription, and create a new account to start Premium for Family subscription.

If you didn't recieve a email, please check your spam/junk folders.

Keep me posted 🙂

[dana9393]

Thank you for the answer!
I would like to ask another question: is there a way to create a new
account and maintain all the songs nd playlists of the old account.
Thank you again!

[Billy-J]

Hey @dana9393,

Thanks for getting back to me. 

You don't need to create a new account of you're the member - only the owner needs to if the address is incorrect. 

If you need to create a new accoun and transfer your content over - check out this support article to contact Customer  Support. 

I hope this helps 🙂