Kid not being premium on family plan

[Erich_Jess]

Hi.

My problem is I subscribed for a Premium Family account and helped my wife and 2 kids set up their accounts.
My son did not start using spotify and forgot his password. I figured it would be easier to erase him form the plan and add him back in to work around but now he is not premium ....

Unfortunately there is no direct customer care to write - realy unfriendly for customers.

That is why I have to post here.

I hope this has an easy sollution or somebody from spotify can contact me.

Regards,

Erich

[Alfredo]

Hey @Erich_Jess, welcome to the community!

Thanks for reaching out to us, we'll gladly help you out.

If your son is unable to use the Premium benefits, let's make sure his account is linked to the Family plan.

Try sending a new invite and for him to redeem it using an incognito window or a different web browser.

If he's unable to join the plan, it'd be best for our Support team to take a look under the hood. You can contact them via Twitter or Facebook.

Let us know how it goes.

[Erich_Jess]

Gracias, Alfredo !

This seems to have done the trick.

Have a nice day.

Best regards,

Erich

[Kaasgaard]

Exactly the same i posted as my wife is in same situation. The kid is connected and Premium, but wife still stays free. Can i get som help also?