Logging in

Reply
Highlighted

Logging in

Casual Listener

Does anyone know how I can find out what the username details is of my daughter on our family premium plan?  I have logged in and can see that she is on our account but I dont know her username and she cant log in.

Any ideas?

5 Replies
Highlighted

Re: Logging in

Rock Star 16
Rock Star 16

Hi there @metallicadaz,

thanks for reaching out to the community !

 

Is you daughter's account connected to Facebook or mail based ?

 

Is she able to connect to any of her devices like iOS/Android, Desktop or web ?

 

Thanks for your cooperation 🙂

OneByBooRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Logging in

Casual Listener

HI,

 

Unfortunately she does not have a FB account, not sure if I created her an email address, she is only 8.  Is there anything I can do?  She is shown on our family account but I cannot see her username.

Highlighted

Re: Logging in

Rock Star 16
Rock Star 16

Hi @metallicadaz,

thanks for your quick answer !

 

What i suggest is to follow the relevant "no access" section of this official help page.

 

Hope this'll help.

Let me know if there's anything else i can do for you 🙂

 

 

 

OneByBooRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Logging in

Casual Listener

Hi, Thanks for that, Sorry for being stupid but I cant see what the press?  

Highlighted

Re: Logging in

Rock Star 16
Rock Star 16

Hi @metallicadaz,

 

No worries.

Please click here, scroll down and follow the steps on :

"Don’t have access to your account’s email address?"

 

Let me know you managed 🙂

OneByBooRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS