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Loss of owner status (family plan)

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Loss of owner status (family plan)

Newbie

I have had family plan for a few years now. I was the owner until my account got hacked. Then I had live help from a Spotify staff to reset my account and username while keeping all of my playlists, etc. The problem now is that it appears I'm not the owner anymore as I cannot send and manage new invites (note that one family member account is still working). I would like to regain owner status of my account without losing any personnal music.

 

By the way, why is live help not available anymore?

 

Thank you!

Benjamin

 

 

1 Reply

Re: Loss of owner status (family plan)

Rock Star 24
Rock Star 24

Hey @utopie32,

 

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.

 

I hope this helps!

MaximRock Star 24
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