Lost Premium for families after monthly payment.

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Lost Premium for families after monthly payment.

mikedobest
Visitor

Plan

Premium family

Country

Portugal

Device

Multiple

Operating System

Multiple

 

My Question or Issue

In August I subscribed a family plan. When Spotify charged september payment on my credit card it charged only the normal premium account and change to a normal premium account and all my family lost access to their familiy accounts. How can I return urgently to my family plan?

Thanks,

Miguel

1 Reply
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Re: Lost Premium for families after monthly payment.

Rock Star 22
Rock Star 22

Hey @mikedobest, thanks for reaching out to the Community!

That's odd. I'd recommend getting in touch with Customer Support here.

They'll take a look and do their best to help.

 

Have a great day :) 

Billy-JRock Star 22
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