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Plan
Family Premium
Country
New Zealand
Device
HP Spectre X360, Iphone 6s
Operating System
Windows 10, iOS11
My Question or Issue
Logged in to check the family subscription to add my son. I logged into the Spotify website > Click Account > Premium for Family. Then I got a message saying:
Your account is part of a family plan, please refer to the Premium for Family owner to manage your plan.
I am the one paying the bill and created the main account so how come I can't configure the family plan anymore? Please advise. Thanks!
Solved! Go to Solution.
Hey @JhenicCurtis, welcome to the community.
Hope you’re doing great!
Could you make sure you are logged into the correct account following this guide?
Keep me posted 🙂
Hey @JhenicCurtis, welcome to the community.
Hope you’re doing great!
Could you make sure you are logged into the correct account following this guide?
Keep me posted 🙂
@Billy-J, Thanks for the assist. Not having logged in for a long time seemed to got me confused. It looks like my facebook account was the account owner. Talk about me being stupid :D.
Hey again @JhenicCurtis,
You’re welcome, I’m happy I was able to help out 🙂
If you need help with anything else, you can always start up a new thread, and me or others will be happy to help you!
Take care 🙂
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