Members not all listed

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Members not all listed

nicraesch
Casual Listener

Plan

Premium Family

Country
Germany


Unfortunately on my Account not all members of the Premium  for Family are listed.
Which makes it hard for me to adjust the members. On our Family Mix Playlist I can see all of them which seems weird, since there is one member that is not listed on my Account Overview.
Thanks in advance and best regards

 

4 Replies

Re: Members not all listed

Rock Star 15
Rock Star 15

Hi there @nicraesch,

thanks for posting !

 

I would suggest having all members check their subscription status at Spotify.com.

If all are listed on the Family plan, you can ask everyone, including yourself to log out of their acconts across all devices and log back in - This should "shake" things up.

 

However, if you find any flaws in your memebers subscription status.

Reply back to the post and we'll continue from their.

 

Waiting on your update :)

 

 

OneByBooRock Star 15
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Re: Members not all listed

nicraesch
Casual Listener

They all belong to the Family plan, so I told them all to log out & log back in again.
Unfortunately this didn't help with it.

What am I gonna do now? There's definitely 5 other members inside the Family Plan, but I can only see 4 of them on the overview page of my account.

Highlighted

Re: Members not all listed

Rock Star 15
Rock Star 15

Hi @nicraesch,

thanks for keeping me posted!

 

It does sound like one of the members might be out of the plan.

Can you please try re-inviting this memeber again to see if it helps ?

 

Thanks for your cooperation :)

OneByBooRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Members not all listed

nicraesch
Casual Listener

Hi,
I totally forgot to answer since I contacted the official support & they were luckily able to fix the problem. Thanks anyway for your kind help!

Best regards,

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