Multiple Family User listening at the same time

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Multiple Family User listening at the same time

msr
Casual Listener

Why can't my daughter and myself be listening to Spotify at the same time when we have the family plan? What is the point if you can't all listen when you want to without kicking the other person out of the account.

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Re: Multiple Family User listening at the same time

Maxim
Rock Star 24
Rock Star 24

Hey @msr,

 

It sounds like all family members are trying to use the same Spotify account to listen to music at the same time. To be able to listen to music at the same time, all family members need to have their own Spotify account. If they don't have a Spotify account yet, they can sign up on http://spoti.fi/2e1FH6k.

 

You can learn how to invite family members to your Premium for Family plan here: https://support.spotify.com/account_payment_help/premium_for_family/premium-for-family/

MaximRock Star 24
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Solution!

Re: Multiple Family User listening at the same time

Maxim
Rock Star 24
Rock Star 24

Hey @msr,

 

It sounds like all family members are trying to use the same Spotify account to listen to music at the same time. To be able to listen to music at the same time, all family members need to have their own Spotify account. If they don't have a Spotify account yet, they can sign up on http://spoti.fi/2e1FH6k.

 

You can learn how to invite family members to your Premium for Family plan here: https://support.spotify.com/account_payment_help/premium_for_family/premium-for-family/

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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Re: Multiple Family User listening at the same time

Deadhead1
Casual Listener

Do they each have to pay for their account...if so why have a family plan

Re: Multiple Family User listening at the same time

jeblo
Newbie

I have Spotify on my mobile, Sonos, TV, 2 ipads, 2 laptops and 2 stationary pc. The same goes for my wife and kids. Sonos, TV and the ipads are used collectively by the family. It is a no go to have to log in and out of Sonos or Ipads just because the account holder uses his or her personal devices. I have created accounts for the devices, but now I have to transfer playlists between the accounts. Spotify - if you listen (I doubt that), solve the problem! Let me use my account in more than one place at the same time as long as I dont exceed the licenses...

Re: Multiple Family User listening at the same time

Maxim
Rock Star 24
Rock Star 24

Hey @Deadhead1,

 

No, you'll get one simple bill every month to cover the whole family. It's always $14.99, for you and up to 5 people.

MaximRock Star 24
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Re: Multiple Family User listening at the same time

Maxim
Rock Star 24
Rock Star 24

Hey @jeblo,

 

I've passed your feedback about this onto Spotify 🙂

MaximRock Star 24
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Re: Multiple Family User listening at the same time

Jeblo99
Newbie

Thanks! (was not possibly to press like)

Re: Multiple Family User listening at the same time

Deadhead1
Casual Listener

I am not sure what's wrong, we have the family account...my son and I can not play music at the same time....he plays something and when I try to play something it will switch to my device it will say play on x's iPhone and I am listening to his song, and he can't listen to anything....we can't use Spotify at the same time.......help

Re: Multiple Family User listening at the same time

Maxim
Rock Star 24
Rock Star 24

@Deadhead1

 

Maxim wrote:

 

It sounds like all family members are trying to use the same Spotify account to listen to music at the same time. To be able to listen to music at the same time, all family members need to have their own Spotify account. If they don't have a Spotify account yet, they can sign up on http://spoti.fi/2e1FH6k.

 

You can learn how to invite family members to your Premium for Family plan here: https://support.spotify.com/account_payment_help/premium_for_family/premium-for-family/


 

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Multiple Family User listening at the same time

jdt14
Newbie

All my family members have different accounts, but we still can't listen at the same time.  Can someone please fix this?

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