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Multiple Family User listening at the same time

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Re: Multiple Family User listening at the same time

sasafras7
Newbie
I pay for Premium every month. My son and I are the only two on there. We can't listen to music at the same time. It switches the music back and forth from the both of us. Even when I'm at work and he's home. Which is approximately 45 miles from me. I'm not paying for Premium another month until you guys can fix this issue. It's ridiculous that I pay for music and can't even listen to it because I give up my music time so my son can listen to Spotify. It's been doing this since I got Premium. And it sounds like there's a lot of people on here having the same issue! Fix it or I'm going back to Pandora. Thanks in advance.

Re: Multiple Family User listening at the same time

Maxim
Rock Star 24
Rock Star 24

Hey @sasafras7,

 

Just to double check, are you currently subscribed to Premium or Premium for Family?

MaximRock Star 24
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Re: Multiple Family User listening at the same time

MattSuda
Rock Star 24
Rock Star 24

Hey @sasafras7

 

Spotify accounts are designed so that each person has their own account. Each Spotify account can only play on one device at a time.

 

If you are sharing an account, I suggest checking out the family plan so that you can each have your own account and both listen to music at the same time with a discounted price.

 

The way Spotify Family works is that each person creates their own Spotify account first if they do not already have one. For everyone to create a Spotify account they will need their own email address.

Once everyone has their own Spotify account you then invite them to join your family plan and then they sign in with that account in the app. Make sure everyone enters the same home address when it asks for verification. Then everyone will be able to listen without interrupting the other users.

Check out these pages for help with the Family Plan:

https://spotify.com/family

https://support.spotify.com/account_payment_help/premium_for_family/premium-for-family/

https://support.spotify.com/account_payment_help/premium_for_family/

MattSudaRock Star 24
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Multiple Family User listening at the same time

Aliajx
Newbie

I have premium for family and just sent out invites to 2 family members, they accepted the invitations and set up new Spotify accounts using their emails and new passwords for each family member. 

 

The final step I just figured out that is not explained here is that on the app you have to log out of the original family members account and re log in using the new emails and passwords for the new family members.

 

Then you can play on the same account at the same time.

 

Unfortunately all playlists have to be reset up as are not linked.

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