My Premium Family is gone

[ShonisXD]

Since one month i have Family Premiun and now it is gone

Can someone help me?

[Robert_W]

Hi ShonisXD,

Please can you perform the following steps:

• Check your subscription page. Your status should be Premium. 
• If you're on Premium, try signing out and back into the app. 
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction: 

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