My brother keeps getting blocked from our Family Suscription

Reply
Highlighted

My brother keeps getting blocked from our Family Suscription

snappybynight
Casual Listener

Plan

Family Premium

Country

Greece

 

My Question or Issue

I have invited my brother 2 consecutive times in our family account. When he verified our address a few days later, he got kicked out, and when I re-invited him, he can't join anymore. I invited him at another e-mail address as well, and it's denying that one too.

 

His e-mail address is *snip*

 

We're just using 3 spots out of all available, one for each sibling. It's a shame losing our premium status for no apparent reason every month.

 

Please fix that. Thank you.

 

Kind Regards,

Zach Dalakas

 

1 Reply

Re: My brother keeps getting blocked from our Family Suscription

Rock Star 24
Rock Star 24

Hey @snappybynight,

 

Please tell him to reach out to Support via one of the below ways so that they can manually confirm his address.

Contact form: https://support.spotify.com/contact-spotify-support/
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS