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My children haven't received email

My children haven't received email

Plan

family

Country

 England

Device

iphone 6

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 I joined family yesterday. My son has received an d set up his account. My other son has not received email. My daughter has received email but cant log in. Please can you help? I ti s very frustrating not being able to talk or email directly to someone.

 

Reply
1 Reply

Hey @Susnee, thanks for writing.

 

Could you try removing the invite you sent and sending a new one to your son's account from an incognito window on a desktop PC? Once he receives it, ask him to check all the folders on his email (including Spam and Trash/Bin). In case this doesn't work, try sending the invite to a separate email address he might have.

 

We hope this helps. Have an amazing day 🙂

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