My family can't join to my Family Plan

[4ldach]

Plan

Premium/Familiar Plan

Country

Mexico

Device

iPhone 8

Operating System

iOS 12

My Question or Issue

Hi, one member of my family was eliminated from my Familiar Plan, apparently she didn't notice an email about that issue and was eliminated from the Plan. I tried to send her an invitation but she can't join it, it appears this message: "You're unable to join this Family plan. "

Yes, we live in the same house.

[OneByBoo]

Hey there @4ldach,

thanks for posting !

Please make sure to check this help page on the Family plan.

It has all info needed on solving this issue you're having.

Let me know how it goes 😃

[4ldach]

Hi, I tried the solutions from the page but still can't join to the Familiar Plan.

[q8wx1-6s98_8]

I've exactly the same issue. Who can help? 

why spotify doesn't offer chat support? 

[4ldach]

I know, is so cheap from Spotify. Paying a “premium” subscription and don’t having a proper support service for clients. 

[Katerina]

Hey there @4ldach and @q8wx1-6s98_8 

Thanks for keeping in touch!

Since you mention already trying the steps provided earlier, we'd recommend reaching out to us by following the link here. This way, our support team can investigate further behind the scenes for you.

Let us know how you get on! We'll be right here if there's anything else we can help with.

Have a lovely day 🙂