My family members are being rejected by my email invitation

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My family members are being rejected by my email invitation

fabtss
Newbie

Last week, spotify have sent an email to all my family members that are part of my spotify family account asking for their zip codes. They answered and now only two of them can log in the premium account.  The two others keep getting denied by my email invitation saying "there isn't enough proof that you live in the same house". I have seen many people with the same problems.
Please, spotify give me solid answers.

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