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My family members (spotify family)

My family members (spotify family)

Avatar of Hjp824ktan
Newbie
2017-08-02 04:32 PM
Subscribed for spotify family. Already, our accounts are active. Unfortunately, theirs still have the message popping to "try premium" after pressing the next button for several times. Also, with regards to this, their playback button does not work. I need your kind advice on this matter please. Thank you.
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Avatar of Maria_B
Moderator
Moderator
2017-08-07 01:43 AM

Hey @Hjp824ktan!

 

Welcome to the Spotify Community.

 

In this case, we'd recommend making sure you're logged into your Premium account. You can check here if you have a secondary account.

 

If you're logging in the right account, could you try reinstalling the app? Here's how.

 

Keep us posted.

Maria_BModerator
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Avatar of Nicoleemparan
Newbie
2017-08-08 04:50 PM
I have that problem too and it didin't work either
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