My family members were removed from the Family plan

[Stacy53]

Plan

Premium

Country

Estonia

Device

Samsung Galaxy S6 edge+

Operating System

Android 7.0

I invited my family members last month to our Spotify premium, but this month they all were removed, although we all share the same address. I don't understand why it happened as we all put the same address... And I don't really want to cancel our subscription to create a new account as I've already paid today, which means I would lose my money.

[Bittencourt]

Hey @Stacy53, thanks for writing.

Sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users. 

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. 

Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!