My girlfriend cannot join my Spotify family premium

[Keru1]

Plan

Premium family

Country

Switzerland

Device

Huawei p10

Operating System

Android

My Question or Issue

Hi, I'm sending a new family invite to my girlfriend who had to cancel her previous email account. She receives the email but she's unable to join my account already for few months. The webpage says that she's unable to join my family account after she input her data. This is really frustrating as I'm paying a family account and I'm effectively the only user now. I've sent her already several invitations. How can I solve this?

[Billy-J]

Hey @Keru1, thanks for reaching out to the Community!

I'm sorry to hear about this.

I'd recommend getting in touch with Customer Support here.

They'll take a look and do their best to help 🙂