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My housemates didn’t get invitation to their e-mail.

My housemates didn’t get invitation to their e-mail.

Few days ago i decided to join to family plan. I invited all the four housemates. Everly label said that the invitation link was sent to everyone, but only one od them got the mail with invitation link. All the family has gmail adresses and that is weird... I tried to invite them again and again, but it didn’t solve the problem. Assuming only two od five members(one is me) can use the plan with no problem.

 

Plan

Premium

Country

Poland

 

Reply
7 Replies

Hi,

Did they check the spam folder? Also check if there are no other rules defined in gmail that will move incoming messages to a seperate folder.

 

Regards,

René

Unhappily they are sure like 100% that they didn’t get the message to any
folder. I think, that it may be spotify defect:/

I tried this and everything i found on the web. After many tries still not
working😕

Hi,

you also tried different email addresses like outlook.com mail addresses? You tried this for all your housemates and none of them got a mail?

 

Regards,

René

Yes, i tried before to send invitation to various mail adresses in
different operator.

Hi,

 

Can you post a screenshot of how your account overview page looks with the invites (the ones which have been sent but not accepted should say "pending")? Make sure that any sensitive information is removed.

 

Regards,

René

 

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