My housemates didn’t get invitation to their e-mail.

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My housemates didn’t get invitation to their e-mail.

jerz0k
Casual Listener

Few days ago i decided to join to family plan. I invited all the four housemates. Everly label said that the invitation link was sent to everyone, but only one od them got the mail with invitation link. All the family has gmail adresses and that is weird... I tried to invite them again and again, but it didn’t solve the problem. Assuming only two od five members(one is me) can use the plan with no problem.

 

Plan

Premium

Country

Poland

 

7 Replies

Re: My housemates didn’t get invitation to their e-mail.

Rock Star 2
Rock Star 2

Hi,

Did they check the spam folder? Also check if there are no other rules defined in gmail that will move incoming messages to a seperate folder.

 

Regards,

René

Rene01Rock Star 2
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Re: My housemates didn’t get invitation to their e-mail.

jerz0k
Casual Listener
Unhappily they are sure like 100% that they didn’t get the message to any
folder. I think, that it may be spotify defect:/

Re: My housemates didn’t get invitation to their e-mail.

Rock Star 2
Rock Star 2

Hi,

Check this link:

https://community.spotify.com/t5/Spotify-Answers/My-family-members-are-not-receiving-the-invitation-...

 

Regards,

René

Rene01Rock Star 2
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: My housemates didn’t get invitation to their e-mail.

jerz0k
Casual Listener
I tried this and everything i found on the web. After many tries still not
working😕

Re: My housemates didn’t get invitation to their e-mail.

Rock Star 2
Rock Star 2

Hi,

you also tried different email addresses like outlook.com mail addresses? You tried this for all your housemates and none of them got a mail?

 

Regards,

René

Rene01Rock Star 2
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: My housemates didn’t get invitation to their e-mail.

jerz0k
Casual Listener
Yes, i tried before to send invitation to various mail adresses in
different operator.

Re: My housemates didn’t get invitation to their e-mail.

Rock Star 2
Rock Star 2

Hi,

 

Can you post a screenshot of how your account overview page looks with the invites (the ones which have been sent but not accepted should say "pending")? Make sure that any sensitive information is removed.

 

Regards,

René

 

Rene01Rock Star 2
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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