For the 5th time my husband is being denied from our family subscription on spotify. We do live in the samee adress, we do have the same surname, so why does it is happening?
Last month I've run a test and joined myself with different email to my own family account and I have been denied?? They say that I do not live in the same adress as myself 😄 This would be hilarious if it would not drive me crazy.
Solved! Go to Solution.
All members of a Premium for Family plan must reside at the same physical address.
If we’re unable to verify the members of a Premium for Family plan, they are removed from the plan.
This can happen if...
1. The invitee receives an email for confirmation and they don't follow the instructions within 7 days
2. The invitee makes a typo when entering the address when verifying
It sounds like one of the two happened in your husband's case. To fix this, you'll need to get in touch with support 🙂