My premium account doesn’t work even though it is paid

[lauraadriolo]

Plan

/Premium

Country

The Netherlands

Device

iPhone 7

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[AdamDam]

Hi lauraadriolo,

Thanks for posting in the Spotify Community. I recommend getting in touch with Spotify's support team, here: https://support.spotify.com/us/contact-spotify-support/. Select “Subscription,” and then “My Premium isn’t working.” If you’ve tried all the suggestions listed there under “Why isn’t my Premium working?,” click on “I STILL NEED HELP” to chat with Spotify's support team, who will do their best to get your Spotify Premium working again.

[Petya]

Hey there @lauraadriolo,

Thanks for reaching out!

Before heading to support, here's something you could try. If it doesn't work out, let us know which steps you did so far so we can help you further 🙂 

Keep us posted!