My son cant't get the link with invite to family to work.

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My son cant't get the link with invite to family to work.

torleikhkleppa
Visitor

My intis dosn't workWe keep getting logged in as a free account. I tried to remove him from th family plan. and invite him again. But that dosn't work.

It allso seems like he has tree accounts assosiated to him. 

 

 

Plan

Family Premium

Country

Norway

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

1 Reply
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Re: My son cant't get the link with invite to family to work.

Moderator
Moderator

Hey there @torleikhkleppa,

 

Thanks for reaching out here and welcome to the Community!

 

If you suspect that your son has multiple accounts with us, we recommend you check out this support page and go through the steps to track them down. You can then close the unnecessary accounts and if needed transfer the contents over into the account your son wishes to keep.

 

For help with the invite for Premium Family, we first off suggest to take a look at the troubleshooting steps here. If the issue persists just give us a shout and we'll be happy to take another look into things.

 

Hope this info is useful. Keep us posted 🙂

XeniaModerator
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