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Plan
Premium for family
Country
Italy
Device
Samsung Galaxy s7
Operating System
Android Oreo
My Question or Issue
Hello, the payment for my family account was updated, but the account doesn't work. What can I do?
Solved! Go to Solution.
Just to double-check, was the money really withdrawn from your account or it's stated as Pending?
It's possible that you may have activated the plan on a second account, if it's the case you can learn how find it here.
Hi there,
Can you please provide more information about the issues you're having?
I'd appreciate if you could tell me your Subscription Status that appears here or if the problem is with other members...
Thanks 🙂
I recommend you to check out this article for more information about this.
Please, make sure you read and follow everything there in order to see if any of these solutions could help you to use your subscription.
If the steps above don't help you at all, let me know 🙂
Just to double-check, was the money really withdrawn from your account or it's stated as Pending?
It's possible that you may have activated the plan on a second account, if it's the case you can learn how find it here.
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