My wife can't join the family account

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My wife can't join the family account

fanzy250
Casual Listener

Plan

Family Premium

Country

 France 

Device

iPhone X

Operating System

iOS 11

 

My Question or Issue

 My wife use a different laptop but Spotify says she can't join my subscription. I don't understand what is wrong. It has been months we would like to solve this issue... 

3 Replies

Re: My wife can't join the family account

Rock Star 22
Rock Star 22

Hey @fanzy250, welcome to the community. 

 

Hope you’re doing great!

 

If you haveb’ recieved an email with your link be sure to check your junk/spam folders to see if it’s there. 

 

Not seeing it? You can always resend the invite following these steps:

  1. Go to your Premium for Family account page and select the member you want to re-invite.
  2. Click RESEND INVITE.
  3. If that doesn’t work, click CANCEL INVITE and re-invite the member by clicking SEND INVITE, and re-entering their details.

 

If it’s still working, try sending the invite using another browser, or incognito + you can always send it to another email address to see if this helps.

 

Keep me posted :)

Billy-JRock Star 22
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Re: My wife can't join the family account

fanzy250
Casual Listener
She has received the email and click on the link but it doesn’t work.

Re: My wife can't join the family account

Rock Star 22
Rock Star 22

@fanzy250,

 

Thanks for the reply :)

 

Were you able to send the invite using another email address? You don’t need to send the invite to the email address registered to your account. 

 

Keep me posted.

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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