My wife was removed from premium family

[gimenescoelho]

Plan

Premium

Country

 Brazil

Device

iPhone 7, Android J7

Operating System

(iOS 12, Android Oreo)

My Question or Issue

 My wife was removed from my Primium family plan, we leave in the same house/address. I resent another inviation, but it is saying she cannot join this family plan. How can we fix it? Tks

[Bittencourt]

Hi @gimenescoelho, thanks for writing.

Sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users.

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

You can reply in Portuguese if you prefer 🙂

Let me know if this helps!