Nadie puede ingresar a mi plan familiar

[KTMGhostRider]

Tengo un problema, me cobraron la mensualidad del plan familiar pero no tenía el saldo en la tarjeta, me tocó actualizar el medio de pago y todo "bien".

Me tocó enviar invitación a mis familiares nuevamente, pero no pueden ingresar, leí soluciones y ninguna función

Reenvíar la invitación.

Cancelar y enviar.

Enviarlo a otro correo.

Ninguna de esas soluciones sirvió.

Nadie puede  ingresar, ¿QUÉ HAGO?

Adjunto imagen evidenciando problema.

[Katerina]

Hey there @KTMGhostRider,

Thanks for posting and welcome to the Community!

We hope you don't mind us replying in English as it's the Community's official language.

We'd first recommend sending new invitations once more and asking your family members to accept them in an incognito or private window in their browser.

It'd be also a good idea giving it a try from a different device if that doesn't do the trick.

Let us know how you get on! We'll be right here if you need more help.

Have a lovely day 🙂

[KTMGhostRider]

No sirvió, se intentó en diferentes dispositivos, computadores y deferentes
buscadores en incógnito y tampoco sirvió ... 😞

[Katerina]

Hey there @KTMGhostRider,

Thanks for getting back in touch with this!

Keep in mind that in order to join a Premium for Family plan, all members must:

• Reside at the same address.
• Meet the minimum age and all other requirements in our Terms and Conditions.
• You can only switch from one Family plan to another once every 12 months.

We'd recommend making sure of the above with your all family members trying to join your plan.

If you're still having troubles, you can reach out to us by following the link here. This way, our support team can investigate further behind the scenes for you.

Hope this helps! If there's anything else we can help with, don't hesitate to give us a shout.

Have a lovely day 🙂

[KTMGhostRider]

No he podido, viendo lo anterior, creo que el problema reside en el cambio
de tarjeta, un error por aquella situación...

[Katerina]

Hey again @KTMGhostRider,

Thanks for keeping in touch!

In this case, we'd recommend reaching out to us via the link posted above. A member of our support staff will then be able to take a look backstage and help further.

Let us know how it goes! We'll be happy to lend a hand should you have any questions.

Have a lovely day 🙂