No deja añadir un usuario a un plan familiar

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No deja añadir un usuario a un plan familiar

Newbie

No puedo añadir a mi mujer al plan familiar. Hace ya tiempo se le desabilito la cuenta por no confirmar un email de Spotify para confirmar su lugar de residencia y desde entonces no logro volver a darla de alta en el nuevo plan familiar.

 

 

Premium Familiar

Espana

OnePlus 6

Android Oreo

 

Al llegar al último paso para registrar la cuenta de mi mujer sale un mensaje en rojo en el navegador conforme no se puede unir a este plan familiar .

 

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Re: No deja añadir un usuario a un plan familiar

Moderator
Moderator

Hey there @molinero001,

 

Thanks for posting and welcome to the community.

 

Since the Community's official language is English, we hope you don't mind us replying in English.

 

All members of a Premium for Family plan must reside at the same physical address.

 

If we’re unable to verify the members of a Premium for Family plan, they are removed from the plan. If this happens, they may restore their Premium features by upgrading to a standalone Premium subscription

 

Let us know if that helps 🙂

/K

KaterinaModerator
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