No invitation family account

Reply

No invitation family account

asomag_2
Casual Listener
I have a family account that I invited wife and children to, but one of the children does not get the invitation. Have tried sending from different devices, log in log out and check in the spam mail but nothing works
5 Replies

Re: No invitation family account

Daisy
Spotify Legend

Hey @asomag_2,

 

Thanks for getting in touch.

 

Can you try sending the invite through another browser or a Chrome incognito window? Did you get any error messages when sending the invite? :)

 

Also be sure to check the inbox/spam folders of the right email address. 

 

We look forward to your reply.

 

Take care!

Re: No invitation family account

asomag_2
Casual Listener

Hi and thanks for the quick reply!

I have tried chrome incognito and check spam but still no mail

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Re: No invitation family account

Daisy
Spotify Legend

Hey @asomag_2.

 

Thanks for letting us know.

 

In this case, it's better if you turn to our support team who will be able to have a closer look. You can find them here :)

 

Have a great day!

Re: No invitation family account

asomag_2
Casual Listener

Thank you! Have a nice day!

Re: No invitation family account

Daisy
Spotify Legend

Hey @asomag_2,

 

Thanks! You too :) 

 

Let us know if you have any other questions, we'll be here!

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