No invite option available from accounts page for Premium Family acc

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No invite option available from accounts page for Premium Family acc

brettkennedy08
Casual Listener

None of the below information is required. However, the more you provide the easier it will be for us to try and hel

Premium

Country

 Australia

Device

phone and laptop

Operating System

Windows 10, Android 9

 

My Question or Issue

 Upgraded to Premium Family, no option to invite family members from accounts page, just get redirected to new registration page?

1 Reply

Re: No invite option available from accounts page for Premium Family acc

Moderator
Moderator

Hey @brettkennedy08.

 

Thanks for getting in touch!

 

Could you find out if you are logged in on the right account, which is the administrator of the family plan? Perhaps you are logged in on one of the sub-accounts that you'd like to add.

 

Try to find the email confirmation we send out when you sign up for Premium for Family, and see to which email address it has been sent. Make sure you log in to the account that has been created with the same email address the confirmation has been sent to.

 

Alright we hope this helps. Let us know if you have further questions.

 

Have a nice day!

GuidoModerator
 
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