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The Spotify Stars Program: Celebrating Values Week!

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No puedo entrar al plan familiar

No puedo entrar al plan familiar

Hola

Ya teniamos el plan familiar, pero lsr cancelo unas horas y lo volvimos a contratar y nos aparece que tenemos que poner la misma direccion (lo cual ya lo hicimos) pero no nos deja entrar al plan familiar 

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1 Reply

Hey @manuelninomarte, welcome to the Community!

 

We hope you don't mind if we reply in English. If you'd like help in Spanish, you can reach out to us via email.

 

Do you have any trouble joining the plan using an incognito window? What about with a different device?

 

If so, reach out to us here with your account info so we can take a closer look.

 

Hope that helps 🙂

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