No spotify family after app re-install

[manuelgama]

Plan

Premium

Country

 Portugal

Device

Huawei P8 Lite2017

Operating System

 Android

My Question or Issue

Hi Everyone,

I'm user of spotify family, recently had to re-install the app on my mobile phone and after downloading the new app can't log in as spotify family.

All the other members of my family group keep using the subscription with no problem.

Can anybody help me?

Thks.

[Billy-J]

Hey @manuelgama, welcome to the community 🙂

Here are some things to check first:

• If you’re accepting the invite on the same device it was sent from, make sure the owner who sent the invite has logged out of their account page first.
• If you didn’t receive an email with the link, be sure to check your junk/spam folders.

Still not working? Try resending the invite:

Note: Only plan owners can send invites. If you’re trying to join a plan, you need to ask the owner to complete these steps.

1. Go to your Premium for Family account page and select the member you want to re-invite.
2. Click RESEND INVITE.
3. If that doesn’t work, click CANCEL INVITEand re-invite the member by clicking SEND INVITE, and re-entering their details.

Let me know how it goes 😊