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Not able to accept invite - Family Premium Account

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Not able to accept invite - Family Premium Account

Beschwa
Newbie

Plan

Family Premium

Country

Denmark

 

 

 

My Question or Issue

 I have sent several invitations to both my daughters.

They do get the invitation email, after several tries, they are able to click the link to "accept invite". But they get routed directly to my account site, and there is no possibility to accept the invite.

The invite is sent from my laptop, and they try to accept it on their Iphone7 devices, and I have made sure to be logged out of my account, before they click the invitation link.

See attached screen photos from my daughters devices, that show invitation e-mail with link and my Spotify account screen they get routed to via the link.

Unfortunately I'm only able to attach one screen shot!

/Bettina

 

*Community Rock Star edit - removed payment/personal info*

1 Reply

Re: Not able to accept invite - Family Premium Account

Billy-J
Rock Star 23
Rock Star 23

Hey @Beschwa, and welcome to the community.

Hope you're doing great!

 

Thanks for the screenshots! Could you try sending the invite(s) using another email address? You don't have to send the invite to the email address registered on your Spotify account.

 

Let me know how this goes 🙂 

Billy-JRock Star 23
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