Not able to access my family account

[DannyMcS]

Plan

Family

Country

 Ireland

Device

One +

Operating System

Android

My Question or Issue

 We have a family plan in the house which I have been invited to but when I get the link in the email and enter my address for verification it just refuses to allow me into the family plan. Have resent the invite a number of times and tried cancelling the invite and sending again

[Billy-J]

Hey @DannyMcS, and welcome to the community.

Hope you're doing great! 

Could you try sending the invite using a different browser/incognito mode?

If that doesn't help, could you try sending the invite using a different email address (You don't need to send the invite using the email associated with Spotify). If both doesn't work, please send me a screenshot of the error message being shown.

Let me know how this goes 🙂