Not able to renew Family Plan

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Not able to renew Family Plan

Kelfinn
Casual Listener

I have tried different cards and none are working, all I get is a mesage, that there was not enough money, as a SMS, and on the website, it simply says that it can be done.

 

I have double-checked the cards in question and they have credit.

 

Plan

Premium for Family

Country

 

Device

(PC/PS4/Moto G5s)

Operating System

( Android Oreo, Windows 10,PS4)

 

My Question or Issue

 What can be done, to renew the Premium account, as I dont want to loose my 2+ years of subscription.

 

Thanks in advance.

3 Replies

Re: Not able to renew Family Plan

Rock Star 6
Rock Star 6

Hi there,

 

Can you please share the exact error message?

 

Thanks :)

BruneliciaRock Star 6
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Re: Not able to renew Family Plan

Kelfinn
Casual Listener
Hi,

This is what I initially get:

[image: image.png]

Once, I update my payment details, I get this:

[image: image.png]

And then I try with a different card, and the same error, now please take
into account, that I have been paying with any of these cards previously
with no issues and they have balance on them.

Thanks in advance
Highlighted

Re: Not able to renew Family Plan

Rock Star 6
Rock Star 6

I'm sorry but I can't see the images, can you try uploading them again? Thank you ^^

BruneliciaRock Star 6
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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