Not asked for address verification and then swithed to spotify free/from the family account

[OlaB]

Plan

now free, used to be family premium

Country

 Czech Republic

Device

Operating System

My Question or Issue

 Hello,

I am part of the family premium account, and suddenly a recieved an email that states 'We couldn’t confirm your address, so we’ve switched you to a Spotify Free account.' I'm afraid I never got asked by the Spotify to verify my address, so I don't know what's happennig. The address remains the same, so it's unexpected. How can I be joined to the family again?

[Jemi]

Hey @OlaB,

In this case, it would be best if you contacted our support team for further investigation. You'll find the link to them here.

Let us know if there's anything else 🙂