On Family premium, family cant access their account, they keep coming in on mine

[Jen495]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Luan]

Hey, @Jen495 
Welcome to Spotify Community and thanks for reaching out here!

Sorry, but I didn't understand what you are trying to report. Could you be more specific? I'd love to help you!

[Jen495]

I have subscribed to Family Premium, I have sent out invites. When family try to connect, it does not give them the option to sign in. It goes straight to the subscription page??

[Luan]

Hey again, @Jen495 

In this case, probably your family had a regular Premium subscription before your invitation, so your family should cancel their regular subscription, check if the subscription was canceled and then you can send them the invitations for your Family plan...

Try to do it and let me know if it worked for you.

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg