One family member account says that the last payment did not go through.

[caramacdonald11]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Hello,

One of the members in my Premium for family has a message that comes up saying that the last payment for his account did not go through, so he can't get premium. I checked my receipts and account, and they all went through. Is there a way to fix this issue? The member is Spencer Watson, and he was able to use premium before. I hope this makes sense, if you have any questions, please let me know.

Thanks!

[Billy-J]

Hey @caramacdonald11, I'll be happy to help!

That's odd. Since you're the owner of the Premium for Family plan, you will be charged for the plan, not the members.

Could you send me a screenshot of the message that gets shown? I'd love to take a closer look into this 🙂 

[caramacdonald11]

Hey,

He wasn't able to get the message to come back up, but I was able to fix it by deleting him as a member and reinviting him.

Thanks anyways!

[Billy-J]

Hey @caramacdonald11.

You're very welcome, I'm happy to hear that this issue has been fixed. If you need help with anything in the future, you can always reply here or start up a new thread and the community will be happy to help.

Have a great day 🙂