Oops something went wrong. Please try again

[mikisala]

Hi everybody,

I'm trying to join a family plan. I reveice the invitation, I write the information, I press "confirm" and the following message appears:

"Oops, something went wrong. Please try again."

What can I do?

[LeoRager]

Hey! Welcome to the Spotify Community 🙂
There's obviously something wrong here! Usually these kind of things happen, because of your web browsers cache. So try doing the following things:
Try accepting the link in a private/incognito tab.
If that doesn't work, change browser and clear both browsers cache.
Lastly if that doesn't work either, try accepting the link on another device, that should do the trick!
Tell us how things work out 🙂 Cheers!
If you liked my post: Feed my ego with likes 😄
If this post has solved your issue: Please accept this as Solution
Music is a world within itself, it is a language we all understand. ~ Stevie Wonder

[Raphael_tranin]

No one of yours solutions work for me... 

I've tryed all of this but always the same message.
Have you anthoter solution ? 
Thank you in advance.

Raphaël.

[LeoRager]

Hey Raphael!

Could you send me some screenshots and tell me what device you're on?

I'll try to help 🙂
If you liked my post: Feed my ego with likes 😄
If this post has solved your issue: Please accept this as Solution
Music is a world within itself, it is a language we all understand. ~ Stevie Wonder

[Raphael_tranin]

I've tried with my smartphone, my computer (with google chrome, modzilla and IExplorer) with and without the "shadow mode" and always the same issu... 
The message : "3 - Oups ! Une erreur s'est produite. Réessayez plus tard."
You can see the problem on ths pictures there :
Ps : Yes, I'm french 😃

[Raphael_tranin]

Do you forget this post ?

I don't have the solution at this problem...

[irizalarkon1986]

i have the exact same problem!!! please help!!!

[user-removed]

Hey @Raphael_tranin & @irizalarkon1986!

Thanks for replying! I'll be taking over this troubleshooting from @LeoRager 🙂 We haven't forgotten about this at all, we just aren't always available to reply ASAP - We're just volunteers after all!

@Raphael_tranin:

Could you try another card, or even another payment option? If those don't work, can you tell me your device, operating system and the internet browser versions for Google Chrome, Mozilla Firefox & Internet Explorer?

@irizalarkon1986:

Have you tried the troubleshooting steps that @LeoRager suggested earlier? If those don't work, can you tell me your device, operating system and internet browser?

Cheers team!

Tim