PROBLEMAS PARA ACCEDER A PREMIUM

[nicolevillantoy]

MI PAPA CONTROLA LA CUENTA PREMIUM Y ME INVITO PERO CUANDO COMPLETO MIS DATOS DICE QUE NO RESIDO EN EL MISMO LUGAR QUE ÉL, PERO SI LO HAGO, Y YA HE INTENTADO VARIAS VECES Y ME SALE LO MISMO, ESPERO QUE PUEDAN SOLUCIONAR ESTO PRONTO.

[Jemi]

Hey @nicolevillantoy, help's here. 

Hope you don't mind us replying in English. Sounds like you're not able to join your father's Family subscription. First, double-check that you're entering the right address, and keep in mind that you need to reside in the same household. 

If that doesn't help, ask the owner to send another invite, and accept the invitation from another device while making sure you're logged out from the account page.

Hope that helps!