Paid for Premium Family - but it's just showing as Premium

Reply
Highlighted

Paid for Premium Family - but it's just showing as Premium

kalkiwinter
Newbie

My premium family account expired (I guess) so I signed up again, but when I go to add family members, per the instructions, and I click on "Premium for Family" on the left sidebar, I'm just taken back to the Premium for Family offer page (i.e. it's still trying to seel it to me).  Can't see a way to tell if I've actually got Premium for Family (though I purchased through that offer page).  Super frustrated. 

1 Reply

Re: Paid for Premium Family - but it's just showing as Premium

Moderator
Moderator

Hey there @kalkiwinter,

 

Thanks for posting and welcome to the community.

 

In this case, we'd recommend logging into your account in an incognito or private window in your browser and see if the issue persists. 

 

If that doesn't do the trick, let us know and we'll be happy to troubleshoot this further :)

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain
SUGGESTED POSTS