Parents address not confirmed

[Pmelo]

I added my parents to my Family Premium account, but they couldn't confirm their address? We live together and been living in the same place since 1988, and yet Spotify couldn't confirm? 

[jsannn · Accepted solution]

Hello

The best course of action in this case is to contact Spotify directly. You have several options:

• by email using the contact form

• on Twitter by sending DM to @SpotifyCares

• Spotify Cares on Facebook