Pay family subscriptions

[Pedro_berbereia]

I can not pay the family subscriptions. "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method." Why ????? 

[MonicaM_Bogota]

Hi, @Pedro_berbereia!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.